Shipping policy
Shipping Policy
At HECLIC, we are committed to delivering your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1 to 2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Tracking Information
Once your order has been shipped, SHECLIC provides a tracking number for every order.
You will receive your tracking details by email or through the contact information provided at checkout, allowing you to follow your shipment until delivery.
Estimated Delivery Time
Our estimated delivery time is 3 to 5 business days after your order has been processed.
Please note that delivery times may vary depending on your location, courier operations, public holidays, or periods of high demand.
Shipping Delays
While we do our best to deliver within the estimated timeframe, delays may occasionally happen due to:
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Courier service issues
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High order volume
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Weather conditions
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Incorrect shipping information
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Unforeseen logistical delays
HECLIC is not responsible for delays caused by circumstances beyond our control.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is delayed, lost, or returned due to an incorrect or incomplete address provided by the customer, SHECLIC cannot be held responsible.
Lost or Damaged Packages
If your order arrives damaged, defective, or if you believe your package has been lost in transit, please contact us within 48 hours of delivery or expected delivery date at:
Please include your order number and, if applicable, clear photos of the package and item so we can review the issue and assist you.
Contact Us
If you have any questions about shipping or your order, feel free to contact us at:
Email: contact@heclic.com
Brand: HECLIC